data
decision
action
consumes healthcare data from virtually any source
automatic workflows & communication campaigns
omni-channel outreach
data • decision • action
consumes healthcare data from virtually any source
automatic workflows & communication campaigns
omni-channel outreach
data • decision • action
consumes healthcare data from virtually any source
automatic workflows & communication campaigns
omni-channel outreach
what is a data decision platform?
what is a
data decision platform?
a tool that lets you…
consume data in your formats of choice
build automated workflows that take action with that data
collaborate with everyone involved in a patient’s care
action examples
alerts & notifications
how about a special offer that some of your customers need to know about?
the engagement platform can send that information to the specific customers you’re trying to reach
when the information you send customers is consistently relevant to them, they’ll know that your communications are always worth checking out
action examples
alerts & notifications
have a bit of news that needs to go out to a segment of your customer base?
how about a special offer that some of your customers need to know about?
the engagement platform can send that information to the specific customers you’re trying to reach
when the information you send customers is consistently relevant to them, they’ll know that your communications are always worth checking out
instant acknowledgement
customers want to know that their voice has been heard
the engagement platform is equipped to automatically respond to a variety of customer requests
for the ultimate customer service experience, customer responses to campaigns and workflows can even be seamlessly converted into conversations with live employees
instant acknowledgement
customers want to know that their voice has been heard
the engagement platform is equipped to automatically respond to a variety of customer requests
for the ultimate customer service experience, customer responses to campaigns and workflows can even be seamlessly converted into conversations with live employees
recalls
this keeps patients engaged by giving them an easy, actionable way to maintain or or improve their health
it also helps providers—when patients are visiting regularly, that creates a consistent, stable revenue stream
recalls
the engagement platform can detect when a patient has not yet scheduled a recurring appointment and automatically reach them on your behalf
this keeps patients engaged by giving them an easy, actionable way to maintain or or improve their health
it also helps providers—when patients are visiting regularly, that creates a consistent, stable revenue stream
education & adherence
patients need to be educated about their treatments
they also need touch points to ensure that those treatments are being properly prepared for and attended to
the engagement platform can easily automate both processes
it also allows event-driven scheduling to ensure that communications are delivered at the correct times in a patient’s healing journey
education & adherence
patients need to be educated about their treatments
they also need touch points to ensure that those treatments are being properly prepared for and attended to
the engagement platform can easily automate both processes
it also allows event-driven scheduling to ensure that communications are delivered at the correct times in a patient’s healing journey
use our platform to create any type of action
direct • remind • inform • acknowledge • educate • instruct • alert
manage population health • create experiences • engage your patients
and more
simple setup, powerful execution
simple setup,
powerful execution
know your audience
blanket communications don’t work
if you sent all of your messages to all of your patients, you’d be a nuisance (because many of your messsages would seem irrelevant to their recipients)
manually selecting which patients need to receive which messages takes too much time (and makes managing high-volume communications impractical)
our data decision platform resolves both problems
just select data criteria (an age range, a medical condition, etc.) appropriate to your communication
your message will be delivered specifically to patients who meet those criteria
workflows (the workhorse)
workflows
(the workhorse)
you and your patients have countless interactions every day
many of those interactions require followups, educational materials, confirmations, and other standard communications that need to go out almost every day, to one person or another
use the engagement platform to define what those communications are, then match them to your data community
your everyday communications are now automated
congratulations—you just saved your company countless hours while exponentially increasing your meaningful engagements with your patients
campaigns
you’ve already taken care of the everyday
now it’s time for a special event, promotion,
or announcement
it’s time for a campaign
preparing a communication campaign is as easy
as 1-2-3
1. create the communications you need
(and choose their type—SMS, voice, email, etc.)
2. select the target demographics from your community
3. press save
then, watch the results pour in!
campaigns
now it’s time for a special event, promotion,
or announcement
it’s time for a campaign
preparing a communication campaign is as easy
as 1-2-3
1. create the communications you need
(and choose their type—SMS, voice, email, etc.)
2. select the target demographics from your community
3. press save
then, watch the results pour in!
advanced campaigns
sometimes, a basic campaign is all you need
but for large campaigns, you’ll need a way to
avoid overloading your call center
or response team
that’s when you turn to advanced campaigns
these special campaigns are configured to roll out in staggered phases
this creates a more balanced workload
and greater long-term success
and once you prepare it, it takes care of itself
we’re proud to be one of The Campaign Registry’s
Campaign Service Providers
omni-channel communication
reach your audience members
using their preferred communication methods
SMS • MMS • HTML Email • Voice • Video • endlink® Collaboration Platform
template builder
craft beautiful email templates and landing pages…
…or use/customize the 100+ we made for you!
…or use/customize the 100+ we made for you!
…and so much more
- easily integrate with data sources
(import, drag and drop, or use APIs) - private label options available
- analytics/reports
- smart URLs
security & privacy
are at our core
data security & privacy are our #1 focus
we’re built from the ground up to handle these needs
your patients/customers expect security; you should, too
